Return Policy
Eligibility for Returns:
To qualify for a refund, the following conditions must be met:
- The product must be unused
- It must be returned in the same condition as received
- The item should be in its original packaging
- A valid proof of purchase is required
Non-Returnable Items:
Certain items are non-refundable and non-returnable, including:
- Customized or personalized products
- Items damaged due to misuse, improper handling, or external factors beyond our control
- Items returned after the 7-day return window
Refund Process:
- Contact our support team within 7 days of receiving your order to initiate a return.
- Once your return request is approved, we will provide the return shipping details.
- Provide a valid tracking number when you want to refund.
- After we receive and inspect the returned item, a refund will be issued within 5-7 business days (excluding weekends holidays).
- Refunds (if applicable) are issued within 7 days, but credit may take an additional 3-5 business days to appear in your account.
- Returns are typically confirmed within 72 hours of receipt.
Fees and Charges:
- Return shipping fee: $15 USD (covered by the customer)
- Restocking fee: $5 USD (applied to all returns)
- Refunds will not include the original shipping cost
- Shipping, handling, and other fees are non-refundable
- We do not accept Cash on Delivery (COD) payments
Damaged or Defective Items:
If you receive a defective or damaged product, please contact us immediately with photos of the item. We will review the claim and offer a replacement or refund at our discretion.
Refund & Exchange Options:
- Regular products: Eligible for a refund, replacement, or store credit
- Special/custom products: Exchange only
Refunds will not be issued for customer errors such as incorrect size or color selection.
If you have any concerns regarding your order, please contact our support team before initiating a return. We are here to assist you!
